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Expertise > FAQ's
The following information should give you
an idea of what to expect when engaging in a project with Web Presence.
Q: How does a project get
started?
A: After an initial meeting
and upon review of your project timeline, requirements and budget,
Web Presence will deliver a Proposal with a cost estimate, project
outline, and timeline. Acceptance or modification of the Proposal
is followed by signing a Development Agreement which clearly explains
fees, timeline and deliverables. We get to work immediately after
signing this agreement.
Q: What happens if we are
not sure about our website or marketing needs and do not have a
requirements list?
A: Most clients do not have
complete lists of website contents or detailed marketing strategy
guidelines. We work with you to establish your purpose and the methodologies
to cost effectively accomplish this. During an initial meeting we
will create a list of materials that are needed to populate your
website, or create your marketing kit. In addition to making lists
of contents you need, we work with skilled writers, photographers
and designers to create contents when necessary.
Q: How many Web Presence
staff members will be assigned to my project?
A: Web Presence assigns 3 to
5 people per project team including an account
executive, graphic designer, and HTML programmer. Projects including
database or other back-end programming will include one or more
programmers. Marketing projects include one or more marketing staff.
TV or radio production always includes our experienced producer.
Q: How will the communication
and review process work?
A: Web Presence builds and maintains
an online custom Client Project Site to facilitate the review and
approval process. The site includes all prototype mock-ups of graphic
designs, sample navigation and content mock-ups, and database mock-ups.
Simply look in your special area online and you can see the status
of your projects. We also use email extensively, and frequently
will email pdf versions for review of marketing materials.
Q: What if our business is
located in a different city than Web Presence?
A: Distance has not played a
factor in client communication. Most communication on a web development
project is conducted via email and phone. All mock-ups and deliverables
are viewed in web format via a browser. Generally, Web Presence
makes one to three on site visits during a two to three month project.
Many of Web Presence's most satisfied clients are out of town such
as James Devere in Sydney, Australia, Chateau Wally Films in Ojai,
California, and The Wine News, Adelaide, Australia.
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Q:
How do we ensure that we get the end result we want for our website
launch?
A: Web Presence excels at meeting
client expectations during every phase of a project. Our client-centric
approach guarantees that all final deliverables meet professional
industry standards in craftsmanship and quality and shall be free
of defects. The best insurance is to talk to our clients. References
available upon request.
Q: What are Web Presence's
fees?
A: Our project estimates are
based on time and materials. Sample project prices can be found
on our Project Prices page. however most project bids are based
on custom quotes.
Q: What is the payment and
approval process?
A: Projects are completed in
several phases with payments corresponding to the successful completion
of specified milestones and contingent upon client satisfaction.
An initial payment is required at the start of each project.
Q:
What is the revision process and how many are included in the
initial cost estimate?
A: Your fixed-fee project estimate
will include two revision rounds after presentation of first mock-ups.
All mock-ups and revisions will be posted on your client project
site for review and approval from anywhere in the world.
Q: Will there be any extra
fees incurred during the project not specified in the initial cost
estimate?
A: Extra revisions, change-orders,
or Web pages requested by Client beyond terms agreed to in the Agreement
will be billed at the rate agreed. Web Presence will obtain permission
from you before performing any additional billable work or incurring
any additional expenses, beyond those set forth in the Agreement.
Q: How long will it take
to complete my project?
A: Web Presence features one
of the quickest turnaround times in the industry. From signing of
Development Agreement, we average a 6 to 10 week turnaround time
depending on website project complexity. Marketing campaign time-lines
are established based on step-wise approaches to goals.
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